DO YOUR EMPLOYEES REALLY LOVE YOU?

ENGAGEMENT IN THE WORKPLACE HAS PLUMMETED AND A LOT OF PEOPLE DON’T LIKE THEIR JOBS. USE THESE TIPS TO FIGURE OUT HOW YOUR COMPANY’S EMPLOYEES TRULY FEEL.

It’s no secret that many people aren’t thrilled with their jobs.

Fast Company covered Gallup’s 2013 State of the American Workplace reportextensively this spring. This report found that 70% of workers are either “not engaged” or “actively disengaged.” Perhaps more telling: Despite years of employee engagement programs and an industry of consultants working on this issue, this number hasn’t changed much since Gallup started asking these questions in 2000. Amore recent Right Management survey found that 84% of employees either strongly or somewhat agree with the statement, “Sometimes I feel trapped in my current job and want to find a new position elsewhere.”

Perhaps you’re thinking that such disengagement couldn’t happen in your organization. But here’s a different question you should consider answering first: How do you know if your employees really love you?

Surveys are for suckers?

Many big companies do annual surveys, but Scott Ahlstrand, senior vice president for talent management at RIght Management, reports that he recently completed a global study of employee engagement programs and found that seven of 10 organizations said their program was “not achieving all the goals it was designed for.” Organizations are “partying like it’s 1999.” That’s the year the book First, Break All the Rules came out, which inspired a lot of corporate America’s obsession with engagement. Managers feel good because a survey exists, but too often organizations lack the discipline to do much about the results. “You don’t fatten the cow by weighing it every day,” Ahlstrand says.

Fortunately, if you’re a manager in a larger organization, you don’t have to wait for the results of the big survey to figure out how your employees are feeling and what you should be doing about it–and if you’re running a smaller organization, such surveys may not be part of life anyway. Instead, this is “an opportunity for ‘emotional intelligence’–using your senses and intuition to observe employee behavior,” saysCary Hatch, CEO of MDB Communications, an advertising agency in Washington D.C. She advises looking at your team members’ off-the-clock behavior. If people are invested beyond what’s in their job description, “they are likely to ‘bring something more’ to the firm than what’s required. Those things can be as homespun as showing up with homemade cookies at the weekly staff meeting or as significant as ‘I was thinking about the XYZ client problem, over the weekend . . . and here’s an idea I don’t think we’ve considered before.’ ”

“Authentic engagement is palpable.”

Engagement can also take the form of employees using their personal capital, “like offering up an introduction to their friends or family that can provide a valuable connection for your company,” says Hatch. That is “a great gesture to an employer that says, Hey, I believe in you and what we’re doing, and I’m willing to put my brand at stake with people I care about in order to advance our mutual cause.”

From years running her business, Hatch says she’s realized that “Bringing part of themselves (cookies, a six-pack, or homemade pie from their mom) or thinking and problem-solving on their own time likely indicates not just a desire to get ahead, but a genuine interest and investment in your company’s mission. Yes, it could be ‘sucking up’–but hey, we all know what that looks like. Authentic engagement is palpable. You know it when you see it.”

A way to guarantee you’ll see it? Create a culture where communication happens in low-key ways all the time. ADG Creative, a communications agency in Columbia, Maryland, tries to encourage this by having a pub–with beers on tap–in the middle of the office. There’s coffee-making capability too, and the staff has breakfast together at 8:30 a.m. on Mondays and closes out the week with a happy hour that ends by 4 p.m. on Fridays.

“Nothing says I love you like a Guinness,” explains Jeff Antkowiak, ADG’s chief creative officer. More seriously, “People act fundamentally different at a conference table than they do in a pub environment,” and part of figuring out how people feel is having frequent low-pressure communication like you would with friends at a bar. Antkowiak likens it to the situation at his kids’ school, where he’s been on the board of directors for years. He helped to hire all the teachers. “We grew to be friends. We got together socially–and so at parent-teacher conferences, we never talked about my kids.” That’s because “we talked all year long. We didn’t wait for parent-teacher conferences to check in on how the kids are doing.”

Reviewing annual reviews

That’s not to say the professional equivalent of parent-teacher conferences–annual reviews–can’t be part of assessing employee engagement. After a bad experience with a packaged review process, ADG developed its own system called You in Review. Employees fill out answers in little booklets to questions such as “What do you need to be awesomer?”–a quick way to figure out unmet employee desires–and “What’s the coolest thing you did for an ADG client this year?” That’s a quick way to figure out what sorts of projects most excite any given team member.

People were “surprisingly honest,” says Antkowiak. The key is “building an environment where people aren’t afraid to talk.”

Maher Wants His Show to Decide a House Race

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Bill Maher is starting a contest of sorts on his HBO series, “Real Time With Bill Maher.” CreditJanet Van Ham/HBO

Bill Maher makes little effort to hide his own contempt for many politicians, most of them Republicans. Now, he wants to take it to the next level: finding one he might be able to help oust from office.

On his weekly HBO talk show, “Real Time With Bill Maher,” on Friday night, Mr. Maher and his staff plan to ask viewers to make a case for their individual representatives in the House to be selected as the worst in the country.

After some culling and analysis, one member of Congress will be selected, and the show will follow up through November with examples of what it considers terrible work by that representative. Mr. Maher will make occasional visits to that member’s district to perform stand-up and generally stir up hostile feelings toward the show’s target.

“This year, we are going to be entering into the exciting world of outright meddling with the political process,” Mr. Maher said in an email message.

The project — which the show is calling the “flip the district” campaign — is intended to get real results, said Scott Carter, the show’s executive producer. Among the criteria for selecting a representative, other than some degree of outrageousness in statements or voting record, is that the member be in a truly competitive race. Those running unopposed will not be selected, no matter how egregious the show’s fans may claim them to be.

“We want the chance to win,” Mr. Carter said. The choice may be a Republican or a Democrat, though he acknowledged, “with our viewers voting, I imagine it is much more likely we will pick a Republican.”

Mr. Maher has been a frequent critic of conservatives — and a target for them. “There are a lot of terrible, entrenched congressmen out there,” Mr. Maher said. “We’re going to choose one of them, throw him or her into the national spotlight, and see if we can’t send him or her scuttling under the refrigerator on election night.”

Before beginning its campaign, Mr. Carter said, the show would make sure that the challenger in the race would not be harmed by Mr. Maher’s presence. “We will suss out whether or not the challenger might think there was reason why our participation in the effort to unseat the incumbent would not be welcomed,” he said.

He acknowledged the possibility that the incumbent will play the famed “outside agitators” card and accuse “Hollywood liberals” of interfering where they don’t belong.

“We do not want to do harm,” Mr. Carter said, but he suggested that many people might welcome “Hollywood types” adding a little pizazz to a local race.

Of course, getting laughs out of the effort will also be a goal. “We think there will be no shortage of nominations of incumbents who are ludicrous, who are ridiculous for one reason or another,” Mr. Carter said, “and we think there is no lack of entertainment value among sitting members of Congress.”

A version of this article appears in print on January 31, 2014, on page C3 of the New York edition with the headline: Maher Wants His Show to Decide a House Race. 

President of Celeb Social Marketer the Audience Exits

By  on January 30, 2014 @ 10:27 pm

President of Celeb Social Marketer theAudience Exits (Exclusive)

Kate McLean has been a part of the under-the-radar company since its start less than 3 years ago

Kate McLean, president of the Los Angeles-based social media start-up theAudience, has left the company, CEO Oliver Luckett toldTheWrap on Thursday.

McLean has been at theAudience since its founding less than three years ago. Speaking to TheWrap at a tech event, Luckett said the departure was amicable and McLean left for “personal reasons.”

McLean could not immediately be reached for comment.

The executive joined theAudience after more than a decade at Disney, where Luckett worked for three years after selling his prior company to the media conglomerate.

See Video: TheGrill: Social-Media Pioneer – Hollywood Should Pay Talent for Marketing Projects

She had been inching her way out of the company  and is taking a break before deciding what to do next, Luckett said. The Harvard graduate was one of Disney CEO Bob Iger’s top lieutenants, and worked at a pair of financial firms before joining Disney.

Co-founded by Napster co-founder Sean Parker, WME chief Ari Emanuel and Luckett, theAudience manages social media for celebrities such as Mark Wahlberg and Pitbull, and mounts social campaigns to bring attention to concerts, events and movies. Its campaign for “Spring Breakers” helped the movie gross more than $30 million worldwide with minimal promotional costs thanks to the social network power of stars Selena Gomez, Vanessa Hudgens and James Franco.

Also read: Hollywood’s Fake Follower Problem: Just How Well ‘Liked’ Is Your Favorite Social Media Sensation?

The company raised $20 million in a series A round of funding in November 2012. The round’s investors included Founders Fund, Guggenheim Partners, Participant Media, Capricorn Investment Group and Intertainment Media.

theAudience has recently begun working with brands and is involved in three ad campaigns running Sunday during the Super Bowl. It will help amplify the audience for those campaigns on social media, and advised on the casting some of the commercials. An actor or musician’s social presence now affects casting in commercials, movies and TV shows.

TechCrunch described the company’s work this way: “While celebrities working with theAudience aren’t necessarily creating their own content on a regular basis, the company does get the approval of its clients before blasting out their optimized tweets and status updates — and allows them to personalize the messages before they drop.”

McLean was an integral member of the leadership team.When the New York Times wrote this glowing story about the company a couple years ago, McLean joined Luckett in the main photo.

Yet Luckett said the departure was a part of the natural evolution for his growing start-up, which will be part of an upcoming PBS Frontline documentary and now has more than 180 employees across three (and soon four) offices.

HOW TO DODGE PERFECTIONIST’S BURNOUT

BEING A PERFECTIONIST ISN’T A NOBLE HIGHER CALLING, ESPECIALLY IF IT’S HURTING YOUR WORK. HERE’S HOW TO STOP YOUR TYPE-A PERSONALITY FROM DESTROYING YOUR PRODUCTIVITY.

It’s every perfectionist’s mantra: “Why settle for anything less than perfect?”

But always strive for perfection and you’ll either a) start to lose your mind b) get nothing accomplished or c) some combination of the two.

Perfectionism is actually deeply flawed. Perfectionists set themselves up for constant stress. They resist taking on challenging new work for fear of not being able to deliver. Their progress can easily be paralyzed by impossibly high standards.

From start to finish, every creative task or project we tackle can take on unfathomable proportions when we are unwilling to settle for anything less than perfect. Elizabeth Grace Saunders, a time coach and self-proclaimed recovering perfectionist knows all too well how easy it is to slip into the danger-zone of perfectionism. Here are three common perfectionist roadblocks Saunders identifies and how to overcome them:

1. REALIZE THAT THERE WILL NEVER BE A PERFECT TIME TO START.

Getting started is often the biggest hurdle to any creative project. You need the right inspiration, work environment and uninterrupted time. But waiting for the perfect time to start can mean never starting. Usually wherever you start out won’t be the actually beginning to your end-product, so why belabor the results from the get-go?

Just start somewhere, get something down, and let it look ugly.

Instead of agonizing about not getting work done or lamenting that you don’t have the time, space or resources you need–just start somewhere, get something down, and let it look ugly. “Expecting too much too soon can be a fatal mistake,” writes Alan Watt in his book The 90-Day Novel.

Taking too long to get started is why perfectionists often find themselves scrambling at the end of a project, says Saunders, having belabored the beginning without factoring enough time to get to the end.

2. WHEN ALL YOUR WORK DOESN’T PRODUCE TANGIBLE RESULTS.

If every detail must be perfect, you’ll have a hard time making progress. We often get in our own way, wanting to make sure every word or line or idea we lay down is accurate. But trying to iron all the kinks along the way can be exhausting.

To avoid this kind of burnout, Saunders recommends defining a specific end goal and then outlining the steps you need to take to get there. When you look at what must be done and the steps to get there, weighed against how much time you actually have, you can start budgeting your time more effectively before it’s too late.

Create a new idea of what it means to be finished

Set milestones throughout a project to allow yourself to keep pushing forward, rather than looking impossibly far ahead to the end. Most importantly: this requires letting the work be good enough.

3. IF IT’S FLAWED, IT’S NOT DONE.

Look hard enough and you will always find flaws. You will always see imperfections and inadequacies. Instead, create a new idea of what it means to be “finished,” suggests Saunders. Establish a set of minimum requirements that must be met in order for your project to be complete.

Once you’ve met those requirements, allow yourself to consider it done. If you have more time once you reach this point, you can go back and make improvements, but don’t let perfect be the enemy of good enough.

Here Come the Crazy Clinton Conspiracies of the 1990s

With Hillary poised to run, expect conservatives to revive all the old tales: Vince Foster, Whitewater, mysterious homicides, drug money corruption, and dead cats.

—By 

| Thu Feb. 20, 2014 3:00 AM GMT
White House photo/Wikimedia Commons

It’s back. The anti-Clinton craziness of the 1990s. It was inevitable that the right-wing nuttiness of those days would return once Hillary Clinton officially acknowledged her presidential ambitions, but the mere prospect of the former first lady turned senator turned secretary of state seeking the White House has led to a premature—or perhaps preemptive—revival of the old Clinton tales from two decades ago. Sen. Rand Paul (R-Ky.), a possible 2016 presidential candidate, kicked off the anti-Clinton nostalgia with a series of scolding references to Bill Clinton’s affair with White House intern Monica Lewinsky. Next GOP chairman Reince Priebus tweeted, “Remember all the #Clinton scandals…That’s not what America needs again.” And the Republican party mounted a petition drive (to beef up its email list) that asserted “scandals and controversies follow the Clintons.” Then Fox Newsupped the ante by booking Kathleen Willey, who has hinted (in a convoluted manner) that the Clintons were involved in the deaths of her husband and Vince Foster, a Clinton White House aide who committed suicide during the first year of Bill Clinton’s presidency. Willey has alsoclaimed that Bill Clinton groped her in the White House and suggested that the Clintons had her cats killed.

For those who lived through the conservative get-Clinton madness that culminated in Clinton’s impeachment (and acquittal), this may seem like a bad acid flashback. Or a truly cheesy sequel. During the Clinton years, there were plenty of reasons to be critical of the first couple: Bill’s calculating centrism, Hill’s byzantine health care proposal that set back the cause of health care reform, Clinton campaign finance abuses, his workplace affair with Monica Lewinsky, scandalous pardons, and more. But conservative forces went far beyond the boundaries of reality in their ceaseless efforts to destroy the Clintons. During the 1992 campaign, some right-wingers whispered that Bill Clinton was a Manchurian candidate who had been brainwashed by the Russians when he was a Rhodes scholar at Oxford and took a student trip to Moscow. Others circulated fliers—this was before the internet hit big—claiming he had fathered the son of an African American prostitute. And there were claims that the Clintons were connected to a major drug-running operation that had been based in Arkansas and tied to a series of murders. Yes, murders. Dozens of murders.

As a draft-dodging, pot-smoking (sure, he inhaled), former long-hair McGovernik, Bill Clinton represented a side in the American political cultural civil war that had raged since the early 1960s, and many on the right could not accept that a citizen of that other America could become the leader of the land. Their disbelief and outrage led to insane outbursts of absurd accusations—and never-ending investigations (on and off Capitol Hill) that sought to uncover the darkest secrets of Bill and Hillary Clinton. This anti-Clinton crusade had two components: what might be called the official conspiracies that were probed by congressional gumshoes and independent counsels, and those that can be considered the outer-limits conspiracies. There was overlap (the Vince Foster suicide conspiracy, for example). But it all blurred into one long swirl that ended up discrediting much of the right and spurring an anti-anti-Clinton backlash that helped Bill Clinton become one of the most popular and successful former presidents and Hillary Clinton become a US senator.

So as once-dormant Clinton derangement syndrome reappears, it might be useful to sort out the swirl. Joe Conason, who cowrote with Arkansas journalist Gene Lyons The Hunting of the President: The Ten-Year Campaign to Destroy Bill and Hillary Clinton, offers a short breakdown of the official Clinton conspiracies:

Whitewater: Kenneth Starr spent roughly millions of dollars trying to find evidence of chicanery in a land deal that lost money for the Clintons—and his probe ended up demonstrating their innocence, like several earlier investigations. Having whispered to gullible journalists that he was about to indict Hillary in December 1996, Starr instead abruptly resigned as independent counsel in February 1997, knowing he had no case against her…

Travelgate: Feverish coverage of Hillary Clinton’s firing of several White House employees who handled press travel arrangements neglected some salient facts—such as the suspicious absence of accounting records for millions of dollars expended by the White House Travel Office, the Travel Office director’s offer to plead guilty to embezzlement, and evidence that he had accepted lavish gifts from an air charter company. The First Lady and her staff didn’t handle the controversy skillfully, but she had plenty of reason to suspect chicanery. And again, exhaustive investigation found no intentional wrongdoing by her.

Filegate: Sensational accusations that Hillary Clinton had ordered up FBI background files to target political opponents soon became a Republican and media obsession, with respectable figures warning that Filegate would be the Clintons’ Watergate. “Where’s the outrage?” cried Bob Dole, the 1996 Republican presidential nominee. Starr investigated the matter and found no evidence of wrongdoing. Finally, in 2010, a Reagan-appointed federal judge mockingly dismissed a civil lawsuit based on the allegations, saying “there’s no there there.”

As for the out-there conspiracies, perhaps the best representation of this genre was a documentary called The Clinton Chronicles. The 83-minute-long movie that was released in 1994 alleged that Bill Clinton had an extensive “criminal background” when he was elected president and that this “information” had been kept from voters. (That is, he had been elected on false pretenses.) The Bill Clinton of this movie was a sort of kingpin who had engaged in a multitude of corrupt activities while attorney general and governor in Arkansas; this included involvement in drug-money laundering. Of course, all this corruption continued in the White House. The film—overflowing with demonstrably false accusations—climaxed with the contention that Foster was murdered and that the White House mounted a cover-up to keep this a secret (and to keep a purportedly hidden relationship between Foster and Hillary under wraps). And it wasn’t just Foster. The film noted that others with information about Clinton’s crimes had died mysteriously. A plane crash. A suicide. People were afraid to tell the truth about the Clintons. The film concluded with this warning: “If any additional harm comes to anyone connected with this film or their families, the people of America will hold Bill Clinton personally responsible.” An earlier version of the documentary, Circle of Power, had listed a number of suicides, accidental deaths, and unsolved murders and linked them to the Clintons.

What was most notable about both films was their No. 1 sponsor: Jerry Falwell, a television evangelist and head of the Moral Majority. In the 1990s, he was one of the most prominent leaders of the religious right. And on his weekly television show, he pitched these videos. A fellow who routinely hobnobbed with Republican presidents and politicians was explicitly endorsing the view that the current occupant of the White House was a maniacal and corrupt evildoer who had resorted to murder (on multiple occasions!) to obtain and preserve his power. And you could have proof of this, Falwell noted, for only $40 plus $3 for shipping.

Falwell was not alone. As Conason and Lyons noted in The Hunting of the President, other prominent conservatives were pushing the Clinton-as-killer meme (though no one called it a meme back then). The Council for National Policy, a secretive outfit that included the leadership of the conservative movement, ordered copies of the film for its members. GOP Rep. Dan Burton (R-Ind.), who while pursuing the Foster suicide theory had a watermelon shot in his backyard, invited the narrator of the film, an Arkansan named Larry Nichols, to meet with House Republicans. Nichols became a fixture on right-wing talk radio. William Dannemeyer, a former House GOPer who appears at the end of The Clinton Chronicles to raise money for further investigation, sent members of Congress a letter requesting they probe the mysterious deaths related to Clinton. The conservative editorialists at the Wall Street Journal half-defended the film. Criticizing the documentary for being loaded with unproven charges, they noted, “the Falwell tape and the controversy around it get at something important about the swirl of Arkansas rumors and the dilemma it presents a press that tries to be responsible.” In other words, Clinton was no murderer, but there was value to presenting the overarching, rumors-fueled case that he was sleazy schemer.

How does being accused of murdering political foes (and friends) to cover up criminal deeds (and untoward affairs) compare to being accused of being a foreign-born secret Muslim and covert socialist with plans to destroy America? Political consumers of today who are too young to have experienced the visceral and extreme Clinton hatred of the 1990s might find it tough to imagine the excesses of that era, but they would recognize parallels with the anti-Obama hate machine. Then and now, Republicans in power whipped up investigations (Benghazi!) to satisfy their their angry and resentful base voters and knowingly associated with (and validated) those hurling even more outlandish accusations about a commander-in-chief much detested on the right. To an extent, the Clinton smearers paved the way for the Obama bashers, and some conservative agitators have dutifully served in both camps. Joseph Farah, a leading birther, was a champion of Foster conspiracy theories. In 2007, Fox News host Sean Hannity hosted a special episode on the “mysterious death” of Foster, hinting that the Clintons might have pulled off “a massive cover-up.” Rush Limbaugh, too, has in the past suggested Hillary had Foster killed.

The number of false charges hurled in the 1990s at the Clintons could fill a book. (See Conason and Lyons’.) Like ordnance left over after a war, this ammunition remains ready to be used by conservatives who recoil at the thought of another Clinton in the White House. It doesn’t matter that these bombs are duds. As Fox News showed this week, the Clinton antagonists of years ago and of today will reach for whatever ammo they can find to recreate the impression there was a swirl of Clinton corruption and push a politically useful mantra: Don’t stop thinking about the past.

Bill Clinton: The sequel

Bill Clinton, flanked by communications adviser Matt McKenna (left) and top aide Doug Band, in New York. | Photo by John Shinkle

Clinton, flanked by communications adviser Matt McKenna (left) and top aide Doug Band. | John ShinkleClose
By JOHN F. HARRIS | 9/24/10 4:32 AM EST
NEW YORK — No newspapers, no television, no Web: If someone boycotted them all, it might have been possible to avoid Bill Clinton this past week.

Everyone else knew that he was back at center stage — full of ideas, full of meetings, full of formal pronouncements and provocative asides.

POLITICO 44

 CEOs like Google’s Eric Schmidt, movie stars like Jim Carrey, boldfaced international names like Tony Blair — and President Barack Obama himself — mingled with the former president at the Clinton Global Initiative, the annual conclave that each year swells to new proportions.

Some 40 heads of state here for a United Nations summit booked time for personal meetings with Clinton. A parade of interviewers — many feigning interest in the CGI in order to quiz him on politics — have asked Clinton to divine the mysteries of the 2010 elections as though he were a bearded oracle atop a peak in the Himalayas.

Consumers of this week’s glut of Clinton coverage might be forgiven for wondering: What happened to the idea that the 42nd president was an embittered has-been, his presidency no longer relevant with a younger and bolder Democrat in the Oval Office, his reputation permanently bruised by a graceless and losing season on the campaign trail for his wife in 2008?

This week’s New York extravaganza was a reminder that the widely written Clinton obituaries of two years ago were not merely premature but divorced from history: Clinton’s life for decades has been marked by familiar cycles of victory, disaster and recovery.

“There will be good times and not-so-good times,” Clinton said Wednesday in a wide-ranging POLITICO interview. “I have loved the life I’ve had since I left the White House.”

This week put the latest comeback in sharp relief. The CGI summit came after a recent Gallup poll put Clinton’s approval rating at 61 percent, 9 points higher than Obama’s and 16 points higher than George W. Bush’s. Obama, who once dismissed Clinton as an incrementalist president in contrast to his own “transformational” ambitions, is now being urged by many midterm-dreading Democrats to study the 1990s — history lessons Clinton remains happy to deliver.

The CGI also offered a milestone to measure the broader arc of Clinton’s post-presidency, a period now nearly a decade long. Over 10 years, Clinton and Douglas J. Band, 37, the man who has become by far his most powerful aide and among his closest confidants, have succeeded in turning the 42nd president into a global brand — one that at times seems to operate as a kind of free-floating mini-state.

The brand resides partly in the realm of good deeds, as in Clinton’s earthquake relief work in Haiti or his foundation’s efforts against AIDS in Africa. It resides in the realm of money, specifically his success in making himself worth at least tens of millions of dollars through speeches and investments after leaving the presidency deep in debt from legal bills. The brand resides partly in the realm of celebrity, as when Clinton and Band watch the World Cup in South Africa with Mick Jagger and Katie Couric in their suite. And, it goes without saying, it resides in the realm of politics, as Clinton jets off to far corners of the country to raise money and stump for Democrats.

What may surprise people about the Clinton of 2010 is how little it resembles the Clinton of 2001. After leaving the presidency in January, former first lady Hillary Clinton was all set, newly elected to the U.S. Senate. But the former president himself was at loose ends, viewed by many in his inner circle as deeply demoralized, possibly even depressed.

The final hours of his presidency were scarred by the Marc Rich pardon scandal — an earlier occasion, like the 2008 campaign, when some commentators believed Clinton had permanently marred his legacy. With his wife in Washington and most of his White House aides scattered to new jobs, Clinton was brooding at home in Chappaqua, N.Y., often alone except for his personal valet, Oscar Flores. Having spent his life cosseted by aides, Clinton had trouble navigating some routine aspects of modern life. One aide went with him to the automated teller machine at the bank and saw that he had a million dollars in a standard checking account. Perhaps, sir, you should consider moving some of that, the aide suggested.

What’s more, Clinton seemed to have little conception of how to spend his post-presidency beyond reflecting on the achievements of his tenure and nursing his grievances over the defeats. One close aide said at the time he worried that Clinton would squander his legacy “like Willie Mays,” who finished his career greeting customers at a casino.

It was during this period that Band was enlisted to help Clinton. The University of Florida graduate was a familiar figure in the Clinton fold but not then an exalted one. He was the last of four personal aides — known by the coarse title “butt boys” in White House parlance — to work with Clinton at the White House. The job was to be by the president’s side almost constantly from morning to night, at home and on the road, keeping track of his speeches, making sure he didn’t lose his glasses, coughing and shooting peevish glares when Oval Office visitors overstayed their welcome. It might have been a menial job at times, but it also offered uncommon access to the behind-the-scenes life of the president.

The Clintons prevailed on Band to give up a job offer from Goldman Sachs to stay with the former president.

Recalling that period now, Band said in a POLITICO interview that he is shocked to think of how threadbare Clinton’s operation was: “He has this whole new life, but the apparatus of the presidency is completely gone.”

Band said it took time for Clinton and the people around him to conceive a strategy for leveraging an ex-president’s assets — mainly fame and the ability to command an audience with virtually anyone on the planet — into a formal operation.

“He’s one of the most recognizable and important people alive,” Band said, adding that while this creates opportunity, “the burden and the challenge of it is significant. … You have to create the organization, you have to raise the money, and you have to build that enterprise from scratch.”

At the beginning, Band’s role was much the same as the body-man assignments he took on at the White House. Over the years, however, it became clear that he was no longer a mere “butt boy.” A series of rivals to be Clinton’s top staff aide gradually fell by the wayside. In practice, if not title, Band became something like the chief operating officer of Clinton’s life.

These days, Band is sometimes treated as a principal rather than a staff man. He sits on Coca-Cola’s international advisory board and is involved in efforts to recruit the World Cup and America’s Cup to the United States. He was invited to Vernon Jordan’s birthday party this summer as a guest, not as Clinton’s coat holder.

With new power, controversy inevitably followed. Particularly in New York, Band is a regular name in the papers, even though he rarely speaks on the record. His reputation among outside observers of the Clinton operation, and even some on the inside, sometimes seems like a composite. It is one part H.R. Haldeman, Richard Nixon’s single-minded enforcer. And it is one part George Stephanopoulos, another person who as a young man won entree to a world of celebrity by virtue of his relationship with Clinton.

Before his marriage in 2007, Band showed up in the tabloids for dating model Naomi Campbell. (His wedding to Lily Rafii in Paris was attended by Clinton and a host of tycoons and was topped off with fireworks. The couple now has a 9-month-old child.) He also won unwelcome publicity in 2007, when a Wall Street Journal article detailed a business deal gone sour with a jet-setting Italian scam artist who later went to prison.

Band said he realizes that the reason many people seek him out or that doors open to him is because of his role with Clinton, and that someone in his role must tread modestly. His reputation as the enforcer in the Clinton circle comes because someone must fend off a ceaseless barrage of invitations, entreaties and requests for favors that descend on a former president — a task Clinton, with his accommodating temperament, would never take on for himself.

But Band seems to warm to the task. While Clinton now gets along well with Obama, there is occasional chest-bumping between Band and West Wing aides like chief of staff Rahm Emanuel over whether enough deference is being shown to the former president and his allies. In 2008, John Edwards called, seeking a statement of support from Clinton when his affair with Rielle Hunter exploded publicly. A loyalist with a long memory, Band sent back word, asking whether Edwards recalled his own denunciation of Clinton during the Monica Lewinsky controversy.

Band’s loyalists within the Clinton team said his reputation as an operator has obscured his achievements as a strategist. Clinton’s efforts bear Band’s imprint more than that of any other person, except the former president himself.

It is now a far-flung enterprise. At Clinton’s Harlem office, there are 120 employees. From his home in Little Rock, former White House aide Bruce Lindsey weighs in on issues relating to Clinton’s foundation and his record at his presidential library. Policy aide Ira Magaziner, who works on AIDS issues, lives in Rhode Island, and communications adviser Matt McKenna works most of the time from home in Montana. On some policy and political matters, former White House advisers John Podesta or Tom Freedman weigh in from Washington.

The Clinton Global Initiative, according to Clinton, first grew from a suggestion by Band: The former president should try to replicate the annual gatherings of the elite in Davos, Switzerland. Clinton said he wanted the focus to be on global philanthropy, moving beyond panels and speeches and requiring that all participants make specific pledges of money and effort aimed at innovative solutions to world problems. This week marked the sixth CGI summit. In an interview, Clinton said one of the biggest successes of recent years has been enlisting more CEOs to help promote market-based solutions for health care and other humanitarian challenges.

Band said one project has been neglected over the past decade: an organized effort by veterans of Clinton’s White House and other allies to promote and defend his eight years in office.

In the interview, Clinton made clear that he thinks Republicans do a better job than Democrats of developing a sheen of mythology around their presidents.

“President [Ronald] Reagan has got a much higher standing than he did when he left the White House because the Republicans are smart, and they work relentlessly on legacy,” Clinton said. “They understand how important it is to have their narrative out there. When he left the White House, people were worried about Iran-Contra and didn’t feel too hot about things.”

The Reagan comparison also touches on one of the sore points of another relationship: the one between Clinton and Obama. During the 2008 campaign, Obama made waves when he implicitly pooh-poohed Clinton’s accomplishments during an interview with a Reno newspaper.

“Ronald Reagan changed the trajectory of America in a way that, you know, Richard Nixon did not and in a way that Bill Clinton did not,” Obama said at the time. “He put us on a fundamentally different path because the country was ready for it.”

Clinton, in his interview, chalked that quote up to politics and offered repeated praise for Obama’s intelligence and policy judgments, though he did critique the president’s political strategy. Aides said Clinton nursed deep resentments over the 2008 campaign for at least a year afterward, but he has gradually let them go.

“You’ve got to draw distinctions, and that’s the deal,” Clinton said. “Politics is a contact sport. And to complain about contact is like a pro-football quarterback complaining if he gets sacked on the weekend.”

He made clear that he regards his own achievements as “transformational,” even if Obama professed not to. He said the fact that Obama passed health care while Clinton did not was simply a matter of “arithmetic” — Obama had more Democrats in the Senate.

He also noted that Obama remains undefined. In diagnosing what’s ailing the presidency, Clinton volunteered that a negative public caricature was able to take hold partly because Obama didn’t have a long background in public life.

“Partly, he was vulnerable to that because he came up so fast,” Clinton said of a president 15 years his junior. “He even wrote in his autobiography that at the time it was a positive thing: People could see a blank slate and write their hopes and dreams in it. And that’s what his branders, as they call themselves, thought about that.”

The comment was intended as a sympathetic analysis of Obama’s political challenges, yet it carried an echo of Clinton’s warning three years ago that Obama’s re´sume´ was too thin to be president.

Clinton did not say directly what many moderate Democrats believe — that the Obama team, in its disdain for what it considered Clinton’s small-bore brand of politics, did not appreciate his instinct for how to advance a progressive agenda in a country that remains skeptical of government. Now that Democrats are facing peril in the midterms, Obama may think anew about Clinton.

Here at the CGI, there was no absence of people who think the 42nd president’s example remains relevant. Michigan’s Democratic Gov. Jennifer Granholm said “people are nostalgic for the Clinton style of governance.”

“His experience after 1994 was ‘communicate, communicate, communicate.’ I think that’s something President Obama and the Democrats will try to do too,” she said. “He brings the perspective of somebody who has been able to govern through crisis and opposition in the legislature.”

“He has leveraged his celebrity and his knowledge in a way no one has,” said civil rights leader Jesse Jackson. “What Barack maybe needs to look at are the people close to him. He needs better communicators.”

David Mark and James Hohmann contributed to this report.

When will the right start hating Hillary Clinton again?

Secretary of State Hillary Rodham Clinton pauese as she gives a speech Dec. 6, 2012 Dublin, Ireland. | AP Photo

The anti-Hillary Clinton industrial-entertainment complex has been dormant recently. | AP Photo

By MAGGIE HABERMAN | 12/27/12 4:34 AM EST

Her poll numbers are staggering. Fellow Democrats fear her. So do some Republicans. The main question now is, when will the right start hating Hillary Clinton again and kick a “Stop HRC” movement into high gear?

You could hear the sounds of the ignition being turned during the past 10 days as an illness that led to a concussion (under circumstances that the public still knows little about) forced Clinton to cancel Senate testimony about the attack on the U.S. consulate in Benghazi. That led to charges of a cover-up from some dependably anti-Clinton quarters, such as the New York Post and former U.N. Ambassador John Bolton.

A blog post Wednesday by The Weekly Standard — promptly blared across the Drudge Report with the headline, “Where’s Hillary?” — questioned the scant explanation out of Clinton’s camp of her two-week public absence this month.

But there was a cautious quality to much of that criticism. The language used by the Post, a longtime Clinton antagonist, was tough but not disrespectful. And Sen. Lindsey Graham said conservatives peddling the idea that Clinton faked her illness to get out of testifying need to knock it off. “I think that’s inappropriate and not true,” the South Carolina Republican said last week.

That all fed a sense that the engine of the once vaunted anti-Hillary machine still seems stuck in neutral.

She is scheduled to have a rain date before the Senate in January, but some of the passion over Benghazi may have dissipated by then. A special report led to the resignation of lower-tier State Department officials and did not target Clinton. And when she testifies, some of her old Senate Republican colleagues may be mindful of being too tough at a public hearing, meaning that unless she makes a misstep, she likely will get a respectful greeting.

Which leaves a status quo in place that would have been unthinkable for conservatives just four short years ago: The anti-Hillary Clinton industrial-entertainment complex, a source of income and headlines for conservatives over much of the past two decades, has been dormant while she’s been at the State Department. There has been no Clinton in elected office, a constant in American political life since the 1990s, for four years. The secretary of State has generally become an apolitical and deeply popular figure — and Republican nominee Mitt Romney spent much of 2012 lionizing the Clinton legacy.

Some Republicans believe it’s only a matter of time before she appears in more direct-mail appeals. A second Hillary presidential campaign seems eminently possible, and it’s already prompting a fundraising appeal from the PAC ActRight, helmed by National Organization for Marriage President Brian Brown, who recently wrote to his list: “The time to start planning for the defeat of Hillary Clinton is right now.”

Still, absent a clear point of attack against her — a policy position she’s staking out, or a candidate she endorses — it’s not clear whether the anti-Hillary cottage industry will ever exist the same way it once did.

“Hillary’s not … a high-profile candidate now,” said conservative leader Richard Viguerie. “We’re not thinking Hillary. We’ve got all we can do to handle the Senate Democrats and Harry Reid and Barack Obama.”

“I don’t think that it will come back in the same form that it did,” agreed John Podhoretz, the former New York Post editorial page editor who now writes for Commentary magazine.

Podhoretz, who wrote a book about Clinton called, “Can She Be Stopped? Hillary Clinton Will Be the Next President of the United States Unless …” in 2006, said he learned the hard way that the anti-Hillary energy was already dissipating. There was a “disconnect” between the anti-Clinton wave he and his publisher were counting on, Podhoretz said, and the partisan energy that existed at the time.

Since her presidential effort flopped and she joined the Obama administration, Clinton has been absent from the partisan fray. Her husband has been very much a Republican critic, serving as an early and often surrogate on Obama’s behalf, but he, too, is not perceived in the vitriolic terms he once was. When she begins campaigning again or being political again, she will get criticism, Podhoretz said, but not of the outsized type she used to receive.

“I just don’t think that there’s the same kind of heat,” Podhoretz said, noting that beyond Obama’s health care legislation, she has stayed largely out of domestic issues. “And I think whoever the Democratic nominee in 2016 is will generate counter passions, but I don’t think she’s going to do it anymore than anybody else is and possibly less. … I think that will all be generated on the spot by what she says and what she does.”

What is still unclear about the Benghazi fallout is whether it represents a relative blip on the screen or the beginning of a change in approach to her by Republicans.

Faith & Freedom Coalition head Ralph Reed, who worked to turn out evangelical voters in the last cycle, believes the return of Hillary-hating is a when, not if.

“The intensity of the opposition to Hillary Clinton on the right has abated somewhat during her years at the State Department for obvious reasons,” he said. “She’s been a diplomat, not a candidate. But should she begin to test the waters of a presidential candidacy, there will be renewed scrutiny by both the media and her critics, and at least some of the old dynamic will likely return, perhaps with renewed vigor.”

Whether she becomes a lightning rod for a broad swath of the party is an open question. Twelve years ago, Republican Rick Lazio was able to raise millions off a fundraising appeal by pointing out that his opponent was the most polarizing figure of her day.

“It won’t take me six pages to convince you to send me an urgently needed contribution,” he wrote, adding, “It will take only six words: I’m running against Hillary Rodham Clinton.”

There are other reasons for Republicans to be mindful of how hard they attack her — their own brand issues, put on plain display after the 2012 cycle, including among women.

“Right now, Hillary Clinton is not only secretary of State and the leader in waiting of the Democratic Party, she is also the leader of the women’s movement in America,” said Republican strategist Alex Castellanos, who cautioned she still is seen as a bridge to the past, not the future.

But he added, “She is the most powerful symbol of American women’s success in a man’s world. It is going to be tough for Republicans to attack her without also attacking what she represents. My guess is that being represented as the party that opposes American women’s success is not a great political idea.”

This does not mean that Clinton will get a pass should she start becoming more political in the immediate future — wading into the 2013 campaign cycle, for instance. Longtime Clinton ally Terry McAuliffe is seeking the governor’s office in Virginia, a race that some conservatives see as an opportunity to road-test attacks on the former first family.

“Conservatives are going to want to make sure that the American people, using the [McAuliffe candidacy] as a vehicle, remember” the Clinton-era scandals of the 1990s, said Citizens United head David Bossie, whose unsuccessful efforts to air a movie about Hillary Clinton in 2007 led to the Supreme Court case that allowed the super PACs of 2012 to exist.

“If I was [Republican candidate] Ken Cuccinelli I would be reminding people of it,” said Bossie. (McAuliffe backers point out that this is a flawed concept for a number of reasons, one of which is that anyone for whom these attacks would resonate are likely already voting for the Republican).

Yet Bossie conceded it’s not a sure thing that criticizing Hillary pays the dividends it once did. “That question will answer itself over the next six months or a year as organizations talk about her,” he said.

In the mid-2000s, former New York congressman and conservative John Leboutillier, now a Fox News host, tried to raise funds for a “Counter-Clinton Library” in Little Rock, Ark. It flopped – and he expects similar efforts now will, too.

“She will not be the lightning rod she was 20 years ago, for reasons to do with her and more to do with conservatism, which is, I don’t need to tell you, deeply troubled,” he said, calling it “an exhaustive, spent volcano at the moment. That encapsulates everything except the tea party, and they don’t have anything to do with Hillary Clinton.”

Mike McKeon, a Republican strategist and longtime adviser to former New York Gov. George Pataki who witnessed her 2000 campaign up close, said that she’s still catnip for parts of the conservative base.

“It’s a reflex they can’t ignore, not a voluntary act,” he said. “I am really not trying to be snarky. But Hillary still drives that kind of reaction, and the more she moves away from foreign affairs and does things like [support] gay marriage, the more they will not be able to resist.”

One Republican strategist, speaking of the Hillary-hating industry, was more blunt: “If she works in the mail and on the phones with small donors, she’ll get hit. We’ll look stupid. But when did that ever stop us?”

The Benghazi Hoax

David Brock

Founder, Media Matters for America

Posted: 10/21/2013 2:44 pm
For 13 months, Republicans and their allies in the right-wing media have tried to use the deaths of four Americans at U.S. diplomatic facilities in Benghazi, Libya, as a political weapon against President Obama, Hillary Clinton, and others in the administration.

In my newly released e-book “The Benghazi Hoax,” I turn the tables on those conservative ideologues, showing how they turned a night of terror — but also of valor — into a phony scandal.

Introduction: Romney’s Dilemma

Mitt Romney woke up on the morning of September 11, 2012, with big hopes for this day — that he’d stop the slow slide of his campaign for the presidency. The political conventions were in his rear-view mirror, and the Republican nominee for the White House was trailing President Obama in most major polls. In an ABC News/Washington Post poll released at the start of the week, the former Massachusetts governor’s previous 1-point lead had flipped to a 6-point deficit.

“Mr. Obama almost certainly had the more successful convention than Mr. Romney,” wrote Nate Silver, the polling guru and then-New York Times blogger. While the incumbent’s gathering in Charlotte was marked by party unity and rousing testimonials from Obama’s wife, Michelle, and former President Bill Clinton, Romney’s confab in Tampa had fallen flat. One of the biggest problems, according to critics in the media, was a glaring omission in Romney’s acceptance speech: The candidate’s failure to make even a passing mention of the U.S. troops still fighting and dying overseas in Afghanistan. Even some of Romney’s conservative supporters were flabbergasted. Weekly Standard editor William Kristol wrote Romney’s failure to praise and acknowledge the troops was not just “an error” but “a failure of civic responsibility.”

Now, on September 11, the 11th anniversary of the Al Qaeda terrorist attacks on United States soil, the Romney camp had a unique — but complicated — opportunity for a do-over. The candidate was slated to speak before the National Guard Association convention in Reno, Nevada — an ideal gathering for discussing respect for military service while touching on his ideas for veterans’ affairs and the use of American forces overseas. At the same time, there was a limit on what he could say: the candidates had agreed to halt all negative campaigning for the 24 hours of the 9/11 anniversary.

The New York Times later reported that Romney “said that while he would normally offer a contrasting vision with President Obama’s on national security and the military, ‘There is a time and a place for that, but this day is not that. It is instead a day to express gratitude to the men and women who have fought — and who are still fighting — to protect us and our country, including those who traced the trail of terror to that walled compound in Abbottabad and the SEALs who delivered justice to Osama bin Laden.”

Roughly 7,000 miles away, a U.S. compound was coming under siege. The city of Benghazi in eastern Libya had been at the vanguard of the uprising against longtime Libyan dictator Moammar Gadhafi, and now it was home to an American diplomatic facility that had been targeted for attack. Shortly after 9 p.m. local time — or 3 p.m. in the eastern United States — a Toyota pickup truck belonging to militia members thought to be friendly to American interests pulled up to the front entrance of the compound. The pickup, with anti-aircraft guns mounted in the back, startled the guard on duty by peeling out, throwing up gravel as it vanished into the desert night. It was the last and most dramatic sign that something was amiss that day.

Sean Smith, the 34-year-old chief information officer for the consulate posting — a computer whiz and a tireless gamer — had been online with a gaming friend when he signed off, “Assuming we don’t die tonight. We saw one of the ‘police’ that guard our compound taking pictures.” Now, hours later, Smith was back online when he heard a disturbance near the front gate. “Fuck,” he wrote. “Gunfire.”

What would transpire in the eastern Libyan city during a long and hellish night was an American tragedy that ended in the deaths of Smith, two other U.S. security personnel, and this country’s ambassador to Libya, J. Christopher Stevens. Stevens was a remarkable 52-year-old American — a former Peace Corps member who’d abandoned a likely lucrative law career to represent the United States and promote its ideals in dangerous postings abroad.

No one could have imagined how quickly the murder of Stevens and three other Americans would become politicized by a hungry right-wing leviathan of savage punditry and pseudo-journalism. Nor could anyone fathom how the most basic facts would get twisted, contorted, and even invented out of thin air to create bogus narratives — first to suggest that a U.S. president seeking re-election was incompetent, feckless, or sympathetic to terror, and then, when that faltered, to tarnish the reputation of his secretary of state as the public speculated she might run for president in 2016.

Had the Benghazi attack not occurred at this unique moment — on a day when the Republican candidate for the presidency and his promoters in the conservative media were desperate for a new storyline, especially one that would undercut the popular effect of the raid that killed Osama bin Laden the year before — this tragedy might not have been converted into a political scandal. After all, Benghazi was just one of at least 157 attacks on our diplomatic facilities over a 15-year period, 9 of which resulted in U.S. fatalities. That Benghazi would remain at the forefront of the contentious American political conversation for the next year, and likely beyond, speaks less to any special circumstances of the September 11, 2012, attack, and more to the insidious nature of a Republican noise machine that has grown in size — as well as decibels — over the last four decades.

In fact, what has been called “the Benghazi scandal” by a chorus of voices including Fox News, right-wing radio talkers like Rush Limbaugh and Sean Hannity, and sympathetic websites like the Drudge Report, is better described as the Benghazi hoax. The act of terror that killed four Americans has become what the late film director Alfred Hitchcock would have called a “MacGuffin” — an obscure plot driver whose real significance derives from the way that it motivates the characters. In this case, those characters are the ones who must fill an hour or an afternoon of airtime with partisan vitriol and hyperbole, and the Republicans in charge of investigative committees empowered to find a scandal — any kind of scandal — inside a Democratic White House.

To create a political hoax using a terrorist assault that killed Americans is, of course, unconscionable, but it has also served as a harmful national distraction. What should have been a tightly focused investigation into the protection of U.S. diplomatic posts and our policy in Libya has been hijacked by unfounded and sometimes wild conspiracy theories that have diverted attention from real issues that affect American voters. Over months, manufactured right-wing narratives bled slowly into news coverage from mainstream journalists eager to show their “balanced” approach — thus misleading citizens who pay only casual attention to political developments.

The endurance of the Benghazi storyline — even as myth after myth has been debunked — helps explain why the GOP spin factory seems determined to keep Benghazi alive as a political attack until the 2016 presidential election, if possible. The hidden saga of how this hoax perpetuates itself is revealing in its outbreaks of sheer buffoonery. But it should be mostly infuriating for anyone who cares about the state of political discourse in America.

The decisions that launched the Benghazi hoax and caused it to eventually metastasize took place before the night of September 11 was even over.

The GOP nominee was flying back across the country on the campaign’s McDonnell Douglas MD-83, en route from Nevada to the key battleground state of Florida, when news reached Romney’s advisers that at least one American had died in Libya. A group of Romney’s aides, including policy director Lanhee Chen, media strategist Stuart Stevens, and foreign policy adviser and former Ambassador Richard Williamson, convened on a conference call to draft a statement. Without even knowing the details of a tragedy, Romney’s team saw opportunity.

It had only been a couple of hours since the candidate had declared that the September 11 anniversary was not “a time and a place” for a contrasting vision on foreign affairs — but suddenly the chance to dent Obama’s terrorism bona fides established in the 2011 bin Laden raid was too tempting.

But the initial information coming out of the Middle East was also very confusing — and not just because of the late hour and the still-unfolding situation at the Benghazi compound. September 11, 2012, had been a day of chaos across the Islamic world. Outside the U.S. Embassy in Cairo, the largest city in the Arab world, about 3,000 protestors condemned Innocence of Muslims, a poorly produced American-made video posted to YouTube that mocked the Prophet Muhammad. By day’s end in the Egyptian capital, Islamist militants breached the walls of the diplomatic complex; the U.S. flag was torn down and an Islamist black flag was raised in its place.

Over the next several weeks, heated anti-American demonstrations were staged in response to the video in more than 20 countries, including outside U.S. embassies and consulates in Tunisia, Yemen, Pakistan, and Afghanistan. Across the Middle East, Africa, and South Asia, there were numerous reports of fatalities (although none involving Americans).

The video at the center of the protests had been produced by Nakoula Basseley Nakoula, an Egyptian Coptic Christian, and by a right-wing American evangelical Christian named Steve Klein who has been linked to Islamophobic groups. Nakoula was a murky character; in 2010, he had pleaded no contest to bank fraud charges after opening fraudulent accounts using stolen Social Security numbers. He would be arrested again soon after the protests for probation violations. In November 2012, he pled guilty and was sentenced to one year in prison.

His video — really just a short trailer for a supposed longer film that was never released — seemed designed to aim at little besides agitating Muslims. Here’s how Vanity Fair reviewed it: “Exceptionally amateurish, with disjointed dialogue, jumpy editing, and performances that would have looked melodramatic even in a silent movie, the clip is clearly designed to offend Muslims, portraying Mohammed as a bloodthirsty murderer and Lothario and pedophile with omnidirectional sexual appetites.” Yet the reaction to the movie trailer spread around the globe.

The embassy in Cairo, led by Ambassador Anne Patterson, a career diplomat who had previously been appointed ambassador to Pakistan by George W. Bush, made a decision to take action on its own. It released a statement “condemn[ing] the continuing efforts by misguided individuals to hurt the religious feelings of Muslims — as we condemn efforts to offend believers of all religions.” The statement continued, “Respect for religious beliefs is a cornerstone of American democracy. We firmly reject the actions by those who abuse the universal right of free speech to hurt the religious beliefs of others.”

News of the Cairo statement began to circulate through the media not long before the first news flashes out of Benghazi, where the shots that information officer Smith had first reported were devolving into a noisy attack as a large, growing fire illuminated the night sky. The implication seemed clear at the time: The protests over the YouTube video had deteriorated and spread, from the embassy wall that had been breached in Egypt to an all-out attack in neighboring Libya.

As the Romney plane neared Jacksonville, the magnitude of the news overseas met a desire for a rapid response. The campaign’s senior team closely vetted a statement, settling on final language; landing in Florida, the candidate was briefed on developments in Libya and personally approved the release.

Moments later, it was emailed to the media. It was originally embargoed for roughly 90 minutes, until after midnight on the East Coast, to allow his team to claim that they had technically avoided violating the unspoken agreement barring attacks on September 11. But that would be too late for local newscasts or deadline at many newspapers. The anxious Romney campaign lifted that embargo at 10:24 p.m. Eastern time.

“I’m outraged by the attacks on American diplomatic missions in Libya and Egypt and by the death of an American consulate worker in Benghazi,” the statement read. “It’s disgraceful that the Obama administration’s first response was not to condemn attacks on our diplomatic missions, but to sympathize with those who waged the attacks.”

The crucial word was “sympathize.” Obama had sought the White House in 2008 by offering himself and his policies as the antidote to the harm to America’s global reputation caused by the controversial anti-terrorism tactics of George W. Bush and Dick Cheney. Obama’s predecessors had invaded Iraq on flimsy pretenses, ordered interrogations of terrorism suspects using techniques the United States has long considered torture, and established indefinite detention without trial for inmates at a prison camp in Guantanamo Bay.

In 2008, then-candidate Obama stood before the Democratic National Convention in Denver and accused the GOP of squandering the nation’s diplomatic legacy, promising to “restore our moral standing so that America is once again that last, best hope for all who are called to the cause of freedom, who long for lives of peace, and who yearn for a better future.” Just months after taking office, Obama traveled to Cairo to amplify this message before a predominantly Muslim audience. “America is not — and never will be — at war with Islam,” he said that day, but he added this caveat: “We will, however, relentlessly confront violent extremists who pose a grave threat to our security — because we reject the same thing that people of all faiths reject: the killing of innocent men, women and children. And it is my first duty as president to protect the American people.”

In seeking to create a new tone in U.S. relations with the Arab world, Obama never uttered specific words of apology for what had transpired during the Bush-Cheney years. Yet as soon as these words left the president’s mouth, they were enshrined in the right-wing media as an “apology tour” by the likes of former Bush strategist Karl Rove and Rush Limbaugh, who called the Cairo speech “outrageous” and “absurd.” As Romney — looking to gain support with ultra-conservative GOP primary voters despite his centrist record as governor of Massachusetts — tightened his hold on the party’s nomination, he did not repudiate this extreme, factually challenged rhetoric; instead, Romney made this false premise a centerpiece of his campaign. “I will not and I will never apologize for America,” the former Massachusetts governor said in February 2011. “I don’t apologize for America, because I believe in America.”

The Washington Post‘s fact-checker had responded to this statement by Romney, and similar ones by his Republican primary rivals, by awarding it Four Pinocchios — the highest rating for dishonesty. “The apology tour never happened,” wrote the Post’s Glenn Kessler. This admonition clearly had little impact on Romney, who doubled down by titling his obligatory campaign biography No Apology: The Case for American Greatness — a rebuttal to a statement that had never been uttered in the first place.

This helps explain why Team Romney was chomping at the bit to release a statement critical of Obama — even if that meant violating the widely lauded one-day truce in negative campaigning. The Romney brain trust had convinced themselves that in this new Cairo statement they had uncovered — retroactively — the proof of the Obama “apology tour.” And as a result of what they believed was the Obama administration’s fecklessness, an American in the neighboring nation of Libya was now dead.

But there is an even deeper psychological level for understanding the urgency of this critical initial attack by Romney. Since Obama first emerged in 2008 as a favorite for the White House, conservatives would not, and realistically could not, overtly go after a groundbreaking African-American politician over his race. Instead, they hinted that Barack Hussein Obama — the son of a black Muslim from Kenya (and a white anthropologist with deep family roots in Kansas) — couldn’t defend America because on some fundamental level he didn’t understand the nation that he now commanded. In July 2012, a top surrogate for the Romney campaign, the former George H.W. Bush aide John Sununu, famously told a conference call that the 44th president of the United States needed “to learn how to be an American.”

The only thing unusual about the Sununu remark was that it came from such a high-level figure. The notion that Obama was in some way fundamentally un-American festered in the lower rungs of the conservative movement — most famously in the birther movement that scoured the globe for non-existent evidence that the Hawaii native was actually born outside of the United States, rendering him ineligible to serve. Throughout Obama’s first term, leading conservatives seized on any statement from Obama or White House aides that didn’t describe terrorists or possible terrorist incidents in the starkest, most apocalyptic terms as a sign of his weakness. Their goal: tapping into the absurd subconscious notion that America’s commander-in-chief sympathized with America’s enemies.

By the late summer of 2012, the Obama-ordered killing of bin Laden and successful strikes against other Al Qaeda leaders had already made a mockery of such attacks. But now, in these first few confused hours, the muddled information coming out of Egypt and Libya certainly looked to Republicans like an opportunity to renew the warped old line of thinking.

Meanwhile, Obama’s Pentagon, State Department, and CIA were still in the middle of a long night trying to figure out how to save Americans under fire halfway around the world. The gunfire that Smith reported to his friend was just the opening salvo in an all-out assault involving dozens of fighters. The facility initially under attack in Benghazi was separated by about a mile from a more-heavily staffed second facility — known as “the annex” — that hosted a CIA operation and other American personnel.

No one had seen it coming — a British security team that returned some vehicles to the compound between 8:10 and 8:30 local time saw nothing out of the ordinary. With only seven U.S. staffers — five State Department security agents and their two protectees Smith and Stevens — at the scene of this first attack, it was easily overrun by the waves of hostile fighters. Ambassador Stevens — who’d concluded a meeting with a Turkish diplomat less than two hours before the gunshots — and Smith were shepherded by a security aide into a “safe room” in the compound.

But the attackers outside poured out cans of gasoline and set raging fires around two buildings, including their sanctuary, creating an intolerable inferno of heat and smoke. The security officer was unable to extract the two men from the building; Smith was later found by U.S. agents who got through in an armored vehicle, while Stevens was eventually taken to a hospital by Libyans but soon declared dead from smoke inhalation. The five security officers, and Sean Smith’s body, were evacuated to the annex by members of the team stationed there.

And this was not the end of a bloody night in the eastern Libyan city. Shortly after 5 a.m. the next day — or 11 p.m., September 11, in Washington — there was a second wave of violence in Benghazi. This happened after a small group of CIA agents and other operatives arrived from the capital city of Tripoli to coordinate the evacuation of the Americans inside the annex. But new fighting erupted minutes after the rescuers arrived. Two skilled security personnel — Benghazi-based Tyrone S. Woods and Glen Doherty, who had just arrived from Tripoli — were both struck by mortar rounds on the rooftop of the annex as they tried to fight off the attackers and begin the evacuation.

Yet at the same time, something remarkable — stunning, really — had just happened. Even while the fighting in Benghazi was still underway, with CIA agents and State Department aides still taking enemy fire, a major-party candidate for president had issued a statement attacking the commander-in-chief’s handling of the matter. Equally as shocking was that the statement was released during a day when both campaigns had supposedly disavowed negative campaigning as a small tribute to the nearly 3,000 Americans who’d been killed by terrorists on this date 11 years earlier.

After Obama, then-Secretary of State Hillary Clinton, and their colleagues had mourned the dead, and while the rubble was still being cleared from the compound, the secretary of state ordered an independent review of what happened in Benghazi headed by an Accountability Review Board, or ARB. For months, the panel performed the grim but necessary task of investigating any security lapses before the attacks, naming the officials who were involved, and making a lengthy list of recommendations to prevent a similar tragedy from happening in the future.

The heartbreaking night was also distinguished by incredible heroism. Lost in the grim news accounts about the deaths of the four diplomats and security aides was what a small group of Americans had accomplished in Benghazi — saving five U.S. personnel under heavy fire during the initial assault, recovering Smith’s body at the height of the mayhem, and then evacuating roughly 30 people from the annex.

HOW “HOUSE OF CARDS” PRODUCER DANA BRUNETTI KNEW THE NETFLIX MODEL WOULD WIN

WHAT ONCE SEEMED CRAZY NOW SEEMS VISIONARY: RELEASE AN ENTIRE SEASON OF A TV SHOW AND LET FANS BINGE TO THEIR HEART’S CONTENT. HERE’S WHY DANA BRUNETTI KNEW IT WAS THE RIGHT MOVE, BOTH FOR CREATIVE AND BUSINESS REASONS.

For House of Cards producer Dana Brunetti, Netflix–which wasn’t even doing original content when he started shopping the show around–was an afterthought.

In fact, Brunetti told Fast Company it was a “B team” that initially met with Netflix while he and House of Cards star Kevin Spacey were in London. When Netflix bought the rights to distribute the show and signed on for two seasons on the spot, without even seeing a pilot, Brunetti first had to convince his colleagues that it was the best move. Then, he realized it was an opportunity to rethink how it would be released.

“We had sort of kicked around that maybe we’ll do it in chunks. Because a big concern was the way the audience consumes and the water-cooler talk, and whether or not that would really sustain the life of the show. Do you just get a big hit and (then) everyone kind of fizzles away?”

The decision to release 13 episodes in one fell swoop was questioned by many in the industry, but Brunetti tells Fast Company it was the best possible outcome from a creative and business standpoint.

“A lot of people said we were crazy going into Netflix and were like, ‘What is this? Why would you do that?'” Brunetti recalled. “But there’s a lot of big names now in the industry that come and sit on this couch and ask me, ‘How do I get into Netflix?'”

Play the video to learn more about how the Netflix model helped generate buzz and endear audiences to House of Cards (and get ready to binge watch again on February 14th when all of Season 2 is released).

ONE THERAPIST’S DIAGNOSIS—AND PRESCRIPTION—FOR THE OVERWORKED MASSES OF SILICON VALLEY

IN HER NEW BOOK SPEED, BAY AREA PSYCHOLOGIST STEPHANIE BROWN UNPACKS THE TECH INDUSTRY’S PREDILECTION FOR A FRENZIED PACE OF LIFE–AND TO WHAT EXTENT IT’S SCREWING UP OUR LIVES AND WORK.

 What is it like to be a therapist in Silicon Valley?

For Dr. Stephanie Brown, it’s been a lot like being a therapist much anywhere else: you’re surrounded by patients ravaged by addiction. Yet Brown, who has a specialty in counseling substance abusers, thinks she has identified a new form of addiction, one endemic to Silicon Valley and other stress-filled corners of the country. It’s an addiction to “speed”–not methamphetamines, but to an overall rushed rhythm of life that is spiraling out of control.

Her book is Speed: Facing Our Addiction to Fast and Faster–and Overcoming Our Fear of Slowing DownFast Company caught up with Brown to talk about addiction, overwork, and the ways our society behaves like a bunch of impulse-driven toddlers.

Stephanie BrownPhoto by Layla Mandella

FAST COMPANY: So your book, Speed, is not a novelization of the Keanu Reeves movie.

STEPHANIE BROWN: It’s about the fast pace of life that has spread through America and is spreading through the world. It was born in Silicon Valley, where I live. In the last 20 years, there’s been a revolution, a radical shift in the pace of life. What I see is the ravages of an addiction that has encompassed our culture with this sense of the need to go faster and faster.

I think many readers may balk at the notion that we’re really “addicted” to speed–not the drug, but simply the pace of life. Some people begin to feel we’re experiencing a kind of addiction inflation. And yet you’re not someone to use this terminology lightly, are you?

I identify as a recovering alcoholic, and I am a researcher of AA and of people in AA. What I describe in the book is an in-depth theory about why I think this is an addiction, why I think society has gotten out of control–and that’s what an addiction is. Society now readily operates at the level of three- and four-year-olds: the idea that you should operate on impulse, not stop and think, that you should keep moving or you’ll fall behind. The dynamics of it become an addiction. People are no longer pausing to say, “Wait a minute. What am I doing here? What happens if I wait 15 minutes and don’t respond to this right away?”

Is there a test for whether one is “addicted” to speed or not?

No. But people will be able to diagnose themselves. The book has been out a week, and people area already saying, “Holy cow, this is me. Oh my gosh. I don’t listen to my children anymore.” This is why I think the addiction framework is very valuable. This is not just a minor tweaking we need to take on here.

You link the addiction to speed with workaholism in your book. But surely hard work is valuable, no?

I don’t contest the value of high achievement or of work. But we’ve gotten caught up in our preference for outcome, and we don’t understand the value of process. We think in terms of, “The team won or the team lost.” Everyone is looking for the next hit. As a culture we’ve come to value this kind of dichotomous thinking, but that kind of thinking is characteristic really of a younger developmental level–eight-, nine-, ten-year-olds. I think we need to redefine success.

Your book chronicles the story of “Jack” and “Maureen,” a married couple who seem successful–at least on paper.

They come out to the West Coast. One takes a job in the startup world, another in a stable company. Together they forge a life in the fast lane. But then they begin to have trouble with their pace of living. They’re always on “go,” up early, up late, pushing, pushing, pushing, fancier cars, a bigger house. But they’re not stopping to think. They’re not reflecting very much. Jack eventually has trouble in the workplace. He makes too many mistakes, and the boss and team say, “You need to take time off.” Only through this forced slowing down–which at first he thinks is terrible–is he able to think, “Hold on a minute. What am I missing?”

Jack winds up getting advice from a friend, “Raj,” who has faced substance addiction. Do you believe the DSM-V, say, will include your notion of “speed addiction” in the way that earlier editions of the DSM include specifications for drug addiction?

I don’t know. I think there’s a huge problem with the DSM anyway. I think we’re not at a point now where we should be reducing it, trying to define it. What I try to do in the book is to describe it, so the reader would say, “That’s me,” but not necessarily sign themselves into a treatment center. We should not start reducing it. We’re just beginning to identify it.

You’ve treated all sorts of Silicon Valley types over the years. So who’s crazier: hackers or venture capitalists?

We’re all in this together. At the beginning of the book I talk about recovering alcoholics who look at people who can drink without trouble as “normies.” But we don’t have any “normies” left–not the tech people, not the VC people. It’s the entire culture. The whole culture lives out of control now. And we need to have a conversation about it.

This interview has been condensed and edited for clarity.